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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first thing you should do is press the Help button, which is visible on each page. A context menu will show up. It contains thorough info about all the operations that you can carry out on that particular page. Each pop-up menu opens on the same page so that you can quickly return to your work.

Video Tutorials

We have a wide range of tutorial videos illustrating how to work with our hosting Control Panel. They're intended for those of you who want to see how things are getting done instead of just reading articles. Thus, anyone can quickly find their way around our hosting Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't find the solution you are looking for, have a look at our comprehensive FAQ database, which comprises questions asked by real clients and provides real solutions. We frequently update our Frequently Asked Questions section with new Q&A's in an attempt to embrace all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't find the answer you are looking for in the FAQ database either, you can contact our fantastic team of customer support engineers available 24x7 and ready to help you with any issue. Each support ticket you open will be responded to in less than 60 minutes (the average response time is only twenty mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 262607

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com